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Our Transition Process and its phases

Studio Image Works's transition management draws up detailed project transition plans on how to manage the transfer of our customers' inhouse processes from their environment to ours. Our transition strategy aims at accomplishing the relocation of specific operations from the outsourcing company (or the donor) to our offshore development center within the timeline defined in the service contract; with minimal or no disruption to business operations and quality of output. Effective transition management and in-depth transition planning is the key to any successful offshore endeavor.

Benefits of Studio Image Works's Outsourcing Process 

Customers across the globe have gained the advantages of SIW's well-planned transition strategy for all offshoring projects. With a lot of attention to detail, some of the benefits of S's transition planning are:

  • Consultative approach on offshoring
  • Well-defined operating model and process workflows
  • Attention to legal and compliance issues of offshoring
  • 360° Information Security and Confidentiality Assurance
  • Process transition updates through Dashboards
  • Regular Reviews with customers
  • Effective tracking of project progress
  • Priority on training
  • Continuous documentation of process transition
  • Focus on feedback and process improvements

Project Transition manager

Our transition managers enter the process much before the deal is signed to understand the customers' outsourcing vision and to evaluate the feasibility of outsourcing the process under consideration. They represent SIW's outsourcing 'face' and play a very crucial role at the onset of an outsourcing relationship. During the teething stages of a project, our transition manager interacts extensively with the customer and works towards designing a comprehensive enterprise transition plan before project roll-out.

The 8-step Transition Process at Studio Image Works

At SIW, transition management covers a series of steps, some of which continue well into advanced stages of the project lifecycle.

Evaluation of Project feasibility

During this stage we do an analysis of the feasibility of outsourcing as well as SIW's business competency to handle the process. Regulatory and compliance issues are looked at and risk analysis conducted.

Process Mapping

A process mapping exercise is conducted to analyze the current process as it exists at the customer site. We gauge the relative importance of the process in the overall workflow. Our transition manager evaluates:

  • Strategic importance of the process
  • Level of complexity of the process
  • Domain knowledge required for executing it
  • Impact of outsourcing on existing employees at the donor organization
  • Technology or system changes that may impact the process

These steps help to further assess risks related to outsourcing the function and the do-ability of the project.

Design Outsourcing Solution 

Once the above evaluations have been completed and the outcomes are favorable to going ahead with the project, SIW designs an outsourcing solution in collaboration with the customer. The process work flow, volume analysis, costs and cyclical trends are taken into consideration while designing a solution. Our team makes sure that we leverage the best practices from previous transitions and arrive at an optimized solution from both business and IT perspectives, which is discussed in detail with the customer for final implementation.

Planning the Process Transition

After the contract has been signed and the solution designed, we get into the nitty-gritty of planning how the process transition should take place. Giving enough thought on process transition helps us to keep to project schedules and minimal downtime during the transition period.

  • Determining the operating model: 
    This involves finalizing all aspects such as the composition of a new team, reporting hierarchy, shift timing details, performance evaluation measures, timelines, escalation procedures in case of disputes or issues and communication and interaction protocols.
  • Designing the process workflow: 
    This involves detailing each step of the process as it is to occur at SIW development center. This ensures that the process transition to our environment takes place with maximum attention to outcomes, turnaround times and optimization of people and resources.

Implementation of Enterprise Transition Plan

The project is now rolled out for implementation. First-time projects require a lot of communication between SIW and the customer location. The transition manager's role is very crucial at this stage and goes a long way to enhance mutual understanding and partnering between the customer and SIW team.

The project manager co-ordinates between facilities, IT, infrastructure, technology, HR, legal, donor teams and the offshore team to ensure that each is performing the tasks assigned to them.

Performance and Quality Monitoring

At SIW, we use the latest project measurement tools to track key project related metrics. Zoho project or Sprint are used for tracking smaller sized projects. Regular status-update meetings attended by both our managers and the customer help to fine-tune and drive the project forward.

Follow up

Inputs from the customer

Process Improvements

Our Quality teams are fed back into the process to fine-tune the functions and add value to the solution that we offer our customers.

Management Team 

The management team at Studio Image Works has years of working experience in different industry verticals. Their experience has been the driving force behind our company, enabling us to provide outsourcing solutions to customers all over the world.